PSSs are Transportation Security Officers (TSO) who have received advanced training on helping passengers with disability, medical, or other circumstances through the screening checkpoint. TSA Cares is a dedicated helpline that provides information on the screening procedures that specifically pertain to those with disabilities, medical conditions, and other circumstances. To request TSA Cares assistance when traveling with a disability or medical condition, or to learn about our TSA Cares program, please click here.
